Privacy Policy

Your privacy is important to us. This policy explains what personal information Sayco Australia Pty Ltd collects through www.sayco.com.au, how we use it, and how we protect it. By using our site, you consent to this policy.

1. What Information Do We Collect?

The primary purpose of the information we may collect on www.sayco.com.au is to operate this website as an educational resource and online purchasing store.

We collect information from you when you:

• Register on the site to place an order
• Complete a purchase (billing, shipping and payment details)
• Respond to a survey or email communication
• Participate in any other site feature

When ordering or registering, we may ask for your name, email address, mailing address, phone number, credit card information, or other relevant details. You may visit our site anonymously.

Like many websites, we may use “cookies” to enhance your experience and gather information about visitors and site usage. Please refer to the “Do We Use Cookies?” section below for details.

2. How Do We Use Your Information?

We may use the information we collect when you register, purchase products, respond to a survey or marketing communication, browse the website, or use other site features in the following ways:

• To personalise your site experience and deliver the type of content and product offerings most relevant to you.
• To respond efficiently to your customer service requests.
• To process your transactions quickly and accurately.
• To administer contests, promotions, surveys, or other site features.
• In the future, we may ask whether you would like to receive promotional emails from us. You will always be able to opt out of any such communication. Visitors who register or participate in marketing programs or members-only content will be given a choice about receiving email communications from us.

3. How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information:

• Your personal information is held behind secured networks and is only accessible by a limited number of authorised personnel who are required to keep it confidential.
• When you place orders or access your personal information, we use a secure server. All sensitive information you supply is transmitted via Secure Socket Layer (SSL) technology and encrypted in our databases.

4. Do We Use “Cookies”?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow), enabling the site’s systems to recognise your browser and capture and remember certain information.

We use cookies to:

• Remember and process the items in your shopping cart.
• Understand your preferences based on previous or current site activity, allowing us to provide improved services.
• Compile aggregate data about site traffic and interaction so we can offer better site experiences in the future.

We may engage third-party service providers to help us better understand our site visitors. These providers are not permitted to use the information collected on our behalf for any purpose other than to help us conduct and improve our business.

You can configure your browser to warn you each time a cookie is being sent, or to turn off all cookies entirely. Each browser handles this differently — please refer to your browser’s Help menu for instructions. Note that if you turn off cookies, some features of the site may not function correctly. You can still place orders by contacting our customer service team directly.

5. Do We Disclose Information to Outside Parties?

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties for third-party marketing, sales, or marketing research.

We may share your address details and order information with third-party companies undertaking fulfilment processes on our behalf. Such information remains confidential and is used only for that purpose.

The term “outside parties” does not include Bioteque and our product supply partners, our partners. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, provided those parties agree to keep this information confidential.

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect the rights, property, or safety of ourselves or others.

Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

6. How Can You Opt Out, Remove, or Modify Your Information?

To modify your email subscription preferences, please update your settings in the “My Account” section of the website. Please note that due to email production schedules, you may still receive emails already in production at the time of your change.

To delete all of your online account information from our database, sign in to the “My Account” section and remove your shipping addresses, billing addresses, and payment information. Please note that we may maintain information about individual sales transactions for record-keeping and to service those transactions.

7. Third-Party Links

In an attempt to provide you with increased value, www.sayco.com.au may include links to third-party websites. These linked sites have their own separate and independent privacy policies. We have no responsibility or liability for the content or activities of these linked sites. We welcome any feedback about third-party links on our site.

8. Changes to This Policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. We encourage you to review this policy periodically.

9. Online Policy Only

This privacy policy applies only to information collected through our website and not to information collected offline.

10. Terms and Conditions

Please also refer to our Terms and Conditions, which govern the use of this website including applicable disclaimers and limitations of liability.

11. Your Consent

By using www.sayco.com.au, you consent to this Privacy Policy.

12. Questions and Feedback

We welcome your questions, comments, and concerns about privacy. Please send any feedback relating to this policy or any other privacy matter to:

Sayco Pty Ltd
5/260 Wickham Rd,Moorabbin VIC 3189